Return and Refund Policy for Buyers

1. 1. General Return and Refund Terms

   Due to the unique and original nature of the artworks sold on Hands and Roots, the general policy is that returns are not accepted unless the artwork arrives damaged or is significantly different from its description.

2. 2. Requesting a Refund
   • If an artwork arrives damaged or does not match the description provided on the platform, the buyer has 7 days from the delivery date to request a refund.
   • All refund requests must be submitted via the platform’s customer support system with supporting evidence (e.g., photos of damage).
3. 3. Return of Artwork

   If a return is approved:

   • The buyer must package the artwork securely and return it to the artist within 10 days of the refund approval.
   • The buyer is responsible for shipping costs unless otherwise agreed upon.
   • The refund will be processed once the artist confirms the artwork has been returned in the same condition it was sent.
4. 4. Non-Returnable Circumstances
   • Artworks that are custom-made or commissioned are non-returnable unless they arrive damaged.
   • Hands and Roots reserves the right to reject refund requests that do not comply with these conditions.
5. 5. Buyer Protection
   • Hands and Roots ensures that the platform facilitates transparent communication between the artist and buyer during the resolution process.
   • If disputes arise that cannot be resolved between the parties, Hands and Roots may mediate but will not be held liable for any unresolved disputes.
6. 6. Timeframe for Refund

   Refunds will be processed within 14 days after the returned artwork has been received and inspected by the artist. Final Clauses Modification of Terms

Final Clauses

Hands and Roots reserves the right to update or modify these Terms and Conditions at any time. Continued use of the platform signifies your acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by the laws of [Insert Jurisdiction].

By using the Hands and Roots platform, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions, including the platform’s GDPR compliance and the Return and Refund Policy.